Returns and Exchanges

Returns

Our Guarantee

Warwick Jones makes every effort to make sure you are satisfied. We want you to love what you've ordered. If something isn't right, let us know within 14 days of receipt of the goods. We'll send you another colour, a new size or an entirely different style. Email us your questions or call toll free on 03 9578 4200 Monday to Friday 9.00am - 5.00pm (EST).

When return, please enclose your receipt and merchandise within 14 days of receipt of the goods and return to Warwick Jones Spencer Outlet Store or simply mail to:

Warwick Jones Return Orders
Shop 3, 201 Spencer Street,

Docklands, 

Victoria 3008
Australia

If an item is damaged or faulty, please notify us within 7 days of receipt by ringing 03 9578 4200 Return the goods by Mail and we will replace or refund any faulty products and pay for the return freight, on receipt and evaluation of the goods by Warwick Jones staff and label supplier. Please include written documentation as to what is wrong with your item.

Exchange

If you want to exchange a product for any reason other than the item being, damaged or faulty, you must pay for the freight and handling charges and we must receive the goods back in the original state, with proper tags still attached to the item, unworn and undamaged within 14 days. Please include a copy of your order or purchase receipt when returning goods. Alternatively you may exchange goods at Warwick Jones Spencer Outlet store. If an exchange of the same item cannot be made by Warwick Jones then we reserve the right to issue a credit note for the value of the item which is valid for 6 months. Warwick Jones reserves the right not to exchange on sale items. For further information on Product Returns, please refer to Trade Practices Act Guidelines, which Warwick Jones adheres to.